General Questions

What is KnowSeafood?

KnowSeafood delivers sustainable, natural, and trusted seafood direct to your door. We are the online seafood market that you have been searching for!

What does KnowSeafood do differently from other seafood companies?

Know Seafood uses cutting-edge blockchain technology to track your seafood step-by-step, from the moment it leaves the boat to the second it lands on your doorstep, so you always know exactly what you're eating and where it comes from. We have also r

Where are you located?

Our “Port of Call” is Historic New Bedford, MA. The nation’s most valuable seaport for over 20 years. (Also, where Dan & Paul grew up!)

Do you have a store?

We do not have a physical store. Our online store KnowSeafood.com is open 24/7 so you can shop our seafood anytime!

Where does your seafood come from?

Our products come all over the world, based on what seafood is at its best right now. Check out our PRODUCT PAGE for in-depth information about each product and from where and whom it comes.

What type of seafood do you offer?

KnowSeafood selects sustainable seafood of a variety of species from around the world based on quality, sustainability, and season. For the current selection, see here.

How can I learn more about your seafood?

On our PRODUCT PAGES, we have in-depth information about each product, the partner from which we get it, why it qualifies for our high standards. By clicking on the StoryBird icon you are able to see exactly where, when and by whom your seafood was h

What is the difference between fresh and frozen seafood?

The term “fresh” holds little meaning in the seafood business – supermarkets often apply it to mean either previously frozen seafood or never-frozen seafood, even if caught many days or weeks prior. The relationship of freshness to quality comes in h

What is the difference between farm-raised and wild seafood?

Farmed seafood – like most meat – comes from species raised in a controlled enclosure, specifically for the purpose of eating them. Because 80-85% of wild-caught species suffer from overfishing, sustainably aqua-farmed seafood often makes for a more

Do you have recipes?

All KnowSeafood members get access to our recipes. We select and create exciting and easy to follow recipes, for anyone from a fish rookie to a seasoned chef.

How do I contact Customer Care?

If you haven't found the answers you are looking for in the Help Center, please don't hesitate to ask. You can contact our Customer Care Crew via email at [email protected] or send us a text message to 1 (877) 203-2028. One of our crew members

How to defrost KnowSeafood products?

Thawing frozen seafood properly is extremely important not only to ensure the quality of the seafood but also to prevent health risks. All of our seafood has a protective glaze of water to prevent freezer burn and ensure quality. Once thawed, gently

Do I need a subscription to order from KnowSeafood?

There is NO subscription required to order from KnowSeafood!. You can reward yourself with 5% off your total order if you return to place another order within 90 days. Apply the KnowBuddy code at the checkout page to receive the discount. Again order