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KnowSeafood

Please reach out to KnowSeafood Support for any questions you may have on order, shipping or canceling your order. 

KnowSeafood Help Center

What is KnowSeafood?

What does KnowSeafood do differently from other seafood companies?

Where are you located?

Do you have a store?

Where does your seafood come from?

What type of seafood do you offer?

How can I learn more about your seafood?

What is the difference between fresh and frozen seafood?

What is the difference between farm-raised and wild seafood?

Do you have recipes?

How do I contact Customer Care?

How to defrost KnowSeafood products?

Do I need a subscription to order from KnowSeafood?

General Questions

Where do you ship?

When will my order ship?

Do you ship to PO Boxes?

Does somebody need to be at home to accept delivery?

Is a signature required for delivery?

Will I be notified when my box ships?

When will my box arrive?

How is the seafood packaged?

Will my order arrive frozen?

How long can my box sit outside?

What if my order arrives partially thawed?

My tracking says delivered but I have not received my order.

I don’t see my tracking number, where is it?

Is dry ice safe?

Can I choose my shipping carrier?

How do I report an issue with my order?

How do I cancel an order?

Can I make changes to my order or information after my order has been placed?

Orders and Tracking

Why is my promotion code not working?

Can I choose my day for delivery?

What types of payment do you accept?

Can I choose what I get in my box?

What box options are available?

Is shipping included in the price of the box?

Do you have gift cards?

Can I send a box as a gift?

Do you offer promotion codes or discounts?

Do I have to have a subscription?

What is your return/refund policy?

Do you have sushi/sashimi grade seafood?

Shopping

How do I make changes to an order?

How can I view and update my shipping information?

How do I create an account?

What do I do if I forgot my password?

How do I refer a friend?

What perks do you get as a KnowSeafood Member?

What if I can’t find an answer to my question here?

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