Where do you ship?
We ship anywhere in the continental U.S., as long as it has a street address, not a PO Box
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Orders and Tracking
When will my order ship?
We ship all orders on Mondays, Tuesdays, and Wednesdays. Orders placed before 12pm EST on those days will ship same day. Orders placed after 12pm EST on Wednesday will ship the following Monday. All orders ship via 2 day shipping. We will keep you up
Do you ship to PO Boxes?
We are unable to ship to PO Boxes or FPO or APO addresses.
Does somebody need to be at home to accept delivery?
Though you don’t need to be home for your delivery, we recommend retrieving your order ASAP. Don’t forget—all orders should be retrieved within 6-8 hours of delivery. You’ll receive an email from us when your box is at your doorstep.Please no
Is a signature required for delivery?
No, we do not require signatures for our box deliveries. If you have concerns and need a more secure options, please contact us at [email protected]
Will I be notified when my box ships?
You will receive an email notification when our operations crew has assigned a shipping label to your order and a tracking number is created. We ship all orders on Mondays, Tuesdays, and Wednesdays. Orders placed before 12pmET on those days will shi
When will my box arrive?
Your box should arrive within three to seven business days of placing your order. This is based on the day which you place your order. We ship on Mondays, Tuesdays and Wednesdays. Orders placed by 12pm ET on those days will ship same day. Any order p
How is the seafood packaged?
Each individual piece of seafood is vacuum-packed sealed and sent in an eco-friendly box and insulation, kept extremely cold with dry ice. Don’t worry if your box arrives without any dry ice! We’ve calculated the perfect amount for your order! Please
Will my order arrive frozen?
All KnowSeafood is shipped frozen with dry ice. Your order will arrive at or below typical fridge temperature of 38°F. In accordance with USDA Freezing and Food Safety Guidelines, seafood that is refrigerator cold, partly frozen (solid), or frozen c
How long can my box sit outside?
Your order should not sit outside for more than 6 - 8 hours. As long as it remains at or below the typical fridge temperature of 38°F, it is safe to eat. If it is above this temperature, please discard your order and contact us.
What if my order arrives partially thawed?
When delivered on time and retrieved within 6-8 hours of delivery, your KnowSeafood products should arrive refrigerator cold—below 38°F as measured with a food thermometer. In accordance with USDA Freezing and Food Safety Guidelines, seafood that is
My tracking says delivered but I have not received my order.
In the unlikely event your package is marked as delivered but you have not received it we ask that you check your entire property for the package as well as with neighbors and notify us immediately to [email protected] (within 24-48 hours).
I don’t see my tracking number, where is it?
Tracking numbers are sent to the email used to place the order when our operations crew assigns a shipping label to your order. You can also view your order status and tracking number by visiting your account. If you still cannot locate your trackin
Is dry ice safe?
Dry ice is extremely safe for shipping seafood, especially because it keeps your seafood extremely cold until delivery. You will need to take care when opening your package, however, as it can be dangerous to touch it or breath it in directly. Open y
Can I choose my shipping carrier?
No, we ship all of our boxes through UPS. If you have concerns about this, please contact us at [email protected]
How do I report an issue with my order?
Please contact us via live chat or email at [email protected] within 48 hours of delivery if there is an issue with your order.
How do I cancel an order?
Please contact us to cancel an order. Orders that have started fulfillment or have shipped cannot be cancelled.
Can I make changes to my order or information after my order has been placed?
If you need to make a change to your order information please contact us right away! Please note we cannot add or remove items from an order once it is placed.